KNOW ME File

PLEASE NOTE: To protect the accuracy and integrity of each KNOW ME File, we verify submissions made for someone else. We will contact you within 3 days, sometimes as soon as the same day, using the phone number provided to confirm your identity and authorization.

Helps responders use a familiar name to build trust and reduce fear or confusion during an emergency

Helps responders understand the living environment and coordinate with facility staff during an emergency

Helps responders understand medical or developmental conditions that may affect communication, behavior, or emergency care decisions

Alerts responders to critical medications or medical equipment the person depends on so care is not delayed or interrupted during an emergency

Gives responders important health details that may affect treatment, safety, or how the person reacts during an emergency

Helps responders visually confirm identity and recognize the person quickly if they are missing, injured, or unable to communicate

Helps responders understand who the person lives with and what support may be available or needed during an emergency

Helps responders communicate clearly and request translation support if needed during an emergency

Helps responders adjust how they speak and interact so the person can understand instructions and express needs during an emergency

Helps responders predict where the person may go and locate them faster if they become lost or leave a safe area

Helps to responders create comfort and trust by talking about familiar or calming subjects during an emergency

Helps responders adjust their approach to reduce fear, avoid escalation, and keep the interaction as calm and safe as possible during an emergency

Helps responders adjust their approach to reduce fear and keep medical care as calm and safe as possible during an emergency

Helps responders adjust their approach to reduce fear and prevent panic during an emergency response

Helps responders plan for scene safety and protect the person, caregivers, surrounding community members, and emergency personnel during an emergency

Helps responders use proven calming strategies to reduce stress, prevent escalation, and keep everyone safe during an emergency

Helps responders avoid actions, words, or situations that may cause fear, distress, or escalation during an emergency

Helps responders quickly use comforting tools or strategies to reduce stress and keep the situation stable during an emergency

Helps responders identify vehicles connected to the person and locate them quickly during an emergency

Helps responders identify places the person may be located and coordinate with staff during an emergency

Used for annual follow up and important updates to keep the information accurate and reliable for emergency use

Used for annual follow up and important updates to keep the information accurate and reliable for emergency use

Helps responders visually identify the person or important identifiers quickly during an emergency

By submitting this Know Me File, I understand and acknowledge that:

• Submitting a Know Me File is voluntary and does not replace calling 911 or contacting emergency services.
• The City of Pocatello and the Pocatello Police Department do not guarantee that the information will be reviewed, relied upon, or affect the response to any call for service.
• Responders may not know who is involved when a call is received. If an individual’s identity is not known at the time of dispatch, information from the Know Me File may not be communicated to officers prior to their arrival.
• Emergency Communication Officers will make every reasonable effort to share information from the Know Me File with responding personnel when it is applicable and available, but there is no guarantee that this will occur in every situation.
• The information provided to this program is advisory only and does not guarantee any specific outcomes or results.

Public Records Notice
Information submitted to the KNOW ME File is a government record and may be subject to disclosure under Idaho public records law.

Verification and Record Updates
To keep information accurate, the KNOW ME File team will attempt to contact the authorized registrant or caregiver about once a year to confirm or update the file. Multiple attempts may be made to reach you. If the information cannot be verified within two years, the record will be removed from active status to prevent outdated information from being used. Removal does not prevent future enrollment. A new form may be submitted at any time.